Refund policy

Returns & Refunds

Last updated: 13 July 2026

We want you to love what you ordered. If something isn't right, this page explains exactly what to do — no fine print, no runaround.

Return window

You have 30 days from the delivery date to request a return. After 30 days we can no longer accept the item back.

Condition requirements

To be eligible, items must be:

Unworn, unwashed and free of stains, odors, pet hair, makeup or damage
In their original packaging with all tags still attached

Items we cannot accept back

Intimates, swimwear and bodysuits (hygiene reasons)
Earrings and other pierced jewelry
Personalized, custom-printed or made-to-order items
Gift cards
Items marked "Final Sale" on the product page

How to start a return

Email pre5sure.eshop@gmail.com with your order number and the item(s) you want to return.
We reply within 1 business day with a return authorization and the correct return address.
Ship the item back within 14 days of receiving that authorization.

Please do not send anything back before you receive a return authorization. Unauthorized returns cannot be processed or refunded.

Who pays for return shipping

We pay if the item arrived damaged, defective, or is not what you ordered.
You pay if you changed your mind, ordered the wrong size, or simply don't want the item. We recommend a tracked service — we can't refund a parcel that never arrives.

Damaged, defective or wrong items

Contact us within 7 days of delivery with your order number and clear photos of the item and the packaging. We will send a free replacement or issue a full refund — your choice. You will usually not need to ship the item back.

Refunds

Once your return is received and inspected, we notify you by email and issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 3–10 business days to post it to your account.

Original shipping charges are non-refundable unless the return is our fault.

Exchanges

We don't process direct exchanges. The fastest way to get a different size or color is to return the original item for a refund and place a new order right away.

Canceling an order

Orders can be canceled free of charge within 12 hours of purchase, as long as they have not already been packed. Email us as soon as possible. After that point the order is with our fulfillment partner and must be handled as a return.

Lost or missing parcels

If tracking shows delivered but you don't have your parcel, check with neighbors and your local carrier depot first. If it still doesn't turn up, contact us within 14 days of the delivery date and we will open a claim with the carrier and make it right.