Shipping & Delivery

Last updated: 13 July 2026

Where we ship

We currently ship to the United States and Canada.

How long it takes

Our catalogue is fulfilled from two places, and the wait depends on which one your item comes from:

Fulfilled from	Processing	Transit	Total to the US	Total to Canada
Our US facility	1–3 business days	2–5 business days	4–8 business days	7–12 business days
Overseas (incl. customs clearance)	2–5 business days	5–10 business days	8–17 business days	10–20 business days

Unless a product page tells you otherwise, please assume the longer timeline. We'd rather you were pleasantly surprised than let down.

These are estimates, not guarantees. Carrier delays, customs inspections, extreme weather and peak season (November–December) can add time.

Split shipments

If your order contains items from both facilities — or several items from one — they may ship separately and arrive on different days. You are never charged extra for this, and each parcel gets its own tracking number. If one parcel arrives and another hasn't, it's almost certainly still on its way.

Customs, duties and import taxes

You will never be asked to pay customs duties, tariffs or import taxes on delivery — on any order, from either facility. All import costs are covered by us before your parcel reaches you. The price you see at checkout is the total price you pay.

Shipping costs

Destination	Cost
United States — orders over $50	Free
United States — orders under $50	$4.99
Canada	$9.99

Your exact shipping cost is shown at checkout before you pay — there are never surprise charges added afterwards.

Tracking

You receive a confirmation email immediately after ordering, and a second email with your tracking number as soon as your parcel ships. Tracking can take 24–48 hours to show its first scan. Parcels coming from overseas often go quiet for several days while clearing customs — this is normal and does not mean your parcel is lost.

Incorrect addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we can re-ship it once you cover the new shipping cost, or refund the order minus the original shipping charge.

Undeliverable or lost parcels

If tracking shows delivered but the parcel isn't there, check with neighbours and your local depot first. If it still doesn't appear, email us within 14 days of the delivery date and we will open a carrier claim and make it right.